Refund Policy for ZONE CLUB
Effective Date: July 2024
1. Introduction
At ZONE CLUB, we strive to ensure that our guests have an enjoyable experience. This Refund Policy outlines the conditions under which refunds will be provided for tickets and VIP table reservations made through our website (www.zoneclub.al).
2. General Refund Policy
Ticket Purchases: All ticket sales are final. Refunds will only be issued in the event of a cancellation or significant change to the event (e.g., change of date, venue, or headlining artist).
VIP Table Reservations: Reservations for VIP tables are non-refundable unless the event is canceled or significantly altered.
3. Event Cancellations and Changes
Event Cancellations: If an event is canceled, you will be entitled to a full refund of the ticket price and any associated fees. Refunds will be processed automatically to the original method of payment.
Event Changes: If an event is significantly changed, you will be notified of the change and given the option to request a refund if you no longer wish to attend.
4. Refund Process
Requesting a Refund: If you are eligible for a refund, please contact our customer service team at+383 46 600 444with your order details.
Processing Time: Refunds will be processed within 5 business days of receiving your request. The time it takes for the refund to appear in your account may vary depending on your payment provider.
5. Non-Refundable Items
No-Show: No refunds will be issued for guests who do not attend the event.
Service Fees: Service fees and any additional charges associated with ticket purchases are non-refundable.
6. Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact us at:
Phone: +383 46 600 444
7. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.